Shipping & Returns

Shipping

• Cost. Free shipping on orders of $80 or more. Standard shipping on smaller orders is $6.90.
• Discreet, U.S.-wide. Every order ships from a U.S. warehouse in a plain box with no product names, imagery or brand markings on the outside. The sender line is neutral.
• Speed. Orders are typically handed to the carrier within 1 business day and usually arrive within 2 to 4 business days, depending on your location and the carrier. Your exact estimate appears at checkout.
• Tracking. You'll receive a private tracking link by email as soon as your order ships — so you always know when to expect the box.
• Billing privacy. Your card statement shows “MIAVELLE” and the amount — never a product name or category.
• Address problems. Caught a typo in your address? Email us as soon as possible — we can usually correct it before the parcel ships. If a package is lost in transit, we'll work with the carrier and make it right once the carrier confirms the loss. A package the carrier marks as delivered to the address entered at checkout is not replaced, unless you added shipping protection.
• Shipping protection (optional). For $2.95 you can add shipping protection before checkout. If a protected parcel is lost in transit, or stolen after the carrier marks it delivered, email us within 30 days of the shipping date and we send a replacement right away, at no charge. No carrier claim, no waiting. Damaged or faulty on arrival is always covered, see Returns below.

Returns

• 30-day money-back guarantee. If Bloom is not right for you, email us within 30 days of delivery and we refund you to your original payment method — opened or unopened. You do not have to explain why. We will send return instructions; for opened items we cover the return shipping and the device is destroyed rather than restocked.
• Why opened items are never resold: for hygiene and safety reasons an opened intimate product is destroyed once it comes back, never restocked. That is why the guarantee costs us the full item — and why we would rather you use it and decide honestly than keep something that does not suit you. and it also protects you: it means no product you receive from us has ever been opened by anyone else.
• Wrong, damaged or faulty on arrival: we replace it free of charge — no return shipping gymnastics required. Email a photo and your order number within 7 days of delivery.

1-Year Warranty

Every device is covered by a 1-year warranty against manufacturing defects (motors, charging, buttons, seams). If a covered fault develops, email [email protected] with your order number and a short description — we'll arrange a replacement. The warranty covers defects; it doesn't cover normal wear, accidental damage or submersion (the device is splash-proof, not submersible).

2-Year Extended Warranty (optional)

You can add the extended warranty before checkout for $5. It extends the 1-year warranty above to 2 years from delivery, for every Bloom in that order, with the same coverage and the same claim process.

How to start a return or claim

Email [email protected] with your order number. We reply within 1 business day, and every email is as discreet as the box — no product names in subject lines.